23.—(1) ALL dogs must be screened before being admitted to the premises to ensure that they are not afraid, anxious or stressed in the presence of other dogs or people and do not pose a danger to other dogs or staff.
It's the law! All dog daycare or boarding establishments must assess each dog prior to acceptance.
Our assessment has changed since the introduction of social distancing
Previously our assessment would include a tour, and short introduction of your dog to another dog, where we would observe their interactions, then is successful your dog would attend their first day on another day.
Now in order to reduce contact we have moved the tour online, and we complete our assessments on the first day.
All new boarding customers are required to bring their dog to daycare at least one (we would recommend more) prior to, and independently of a boarding stay.
Your dogs first day
We ask that you bring your dog early for their first time. Then we spend some time with them 1 on 1 so they get used to the humans that are around. Within that first interaction and based on the information you give us upon registration we will have a good idea of your dogs personality and confidence. Based on that we will decide how and when we introduce them to the other dogs in the center. We have various options and areas to use.
We may take them to the boarding play area which is usually kept for the shy or small dogs and give them opportunity to sniff and say hello to some more dogs through our plastic fencing, and introduce them to individual dogs slowly, or we may keep them in the puppy play area where and bring dogs in one at a time to say hello.
We will then decide if your dog is ready to mingle with everyone or needs more time to acclimatise to their new environment. If they need more time we will give them their own tour of our centre so the can have a good sniff around.
They will be constantly supported by our Pet Whisperers until they are fully confident and happy to socialise. The majority of new dogs love to jump straight in and play with their new friends but some may have a little more anxiety, or have less experience interacting with other dogs. Or they may be brand new puppies who haven't experienced much. We have experience at dealing with all circumstances and with tailer their first day to suit their needs.
All our customers receive an update around 1-2pm with information of how they are settling in, and a link to a photo album of their first morning.
What if they're not suited to daycare
You will be aware from the other information on our website that we only accept dogs who have not previously shown signs of aggression which means that the majority of Pet Parents only bring their dogs if they are likely to be suited.
In the very rare event that they are not, we are still able to care for them for the whole day. We have several different areas where a dog can still roam free without any interaction with the other dogs until you collect them in the evening.
Most owners are concerned that their dog might be too much, or too hyper for the other dogs, so don't worry if so long as your dog isn't aggressive it's very unlikely we can't accommodate them.