Boarding & Daycare
Can I view my dog on your CCTV cameras?
No, we have CCTV camera's for our safety and security not to remotely monitor our guests as our facility is staffed 24/7
Where does my dog sleep when they stay overnight?
We run a kennel/crate free boarding enviroment. Each dog will be allocated a room (3sqm) where their things will be kept but they won't be locked in their room (unless they prefer to be) instead they will have the choice to sleep in the main area with the other dogs, or retire back to their room. Either way we have a Pet Whisperer on hand overnight to help them settle in.
Does my dog have to be neutered?
We require small/medium dogs to be neutered by 9 months and large/XL by the age of 12 months.
Is someone with my dog overnight?
Yes, our facility is staffed 24/7 so somebody will caring for your dogs with whatever they need whenever they need it!
Can I drop my dog off any time?
No, we have strict drop of and collection windows.
What does the behaviour assesement involve?
Please see here for information of our assessment
Will my dog be supervised at all times?
Yes. Your dog will be under constant supervision by our team of Pet Whisperers at the day care centre, and will never be left unsupervised.
I have a puppy, can he come to the Day Care Centre?
Yes. At OPW we welcome new puppies. The day care centre is the perfect environment for your puppy to grow and socialise. We accept puppies from as young as 12 weeks old or once they are out of their vaccination period, and before that time we can help with our Puppy Visits.
What should I bring with me?
You just need to bring your happy dog along with their usual collar and lead. We don’t need toys, bowls or beds for day care. All our equipment is hygienically cleaned daily with pet safe cleaning products, reducing any risk of contamination.
What should I bring?
Please bring the following items;
Does my dog need to be vaccinated?
Yes, by law your dog needs to have up to date vaccinations for the following in order to attend day care or boarding at any licenced premises:
Can my dog stay for half a day?
Currently we do not offer half days. You could drop your dog at 9.30am and collect at 4pm but this is still charged at the daily rate.
Does my dog get walked during daycare / boarding?
If you wish to purchase additional walking this can be arranged. However, we have 900 sq m of space and lots of stimulating and enriching environments both indoors and outdoors, and filtered clean air. What more could they need? We monitor the dogs to ensure we don't over exercise and over stiumlate your dogs (as this can lead to behavioural issues) so a walk does not come as part of the daycare/boarding service because we provide all that they need from our secure and controlled centre.
Can I pop down and have a look around?
No. We close our reception outside of the drop off and collection times and for the welfare of our dogs and as a result of coronavirus have provided an online video tour.
Boarding, can I have 12 noon to 12 noon (24hrs)
How many dogs do you walk at one time?
Up to 3. All our policies and procedures are made the ensure the safety of your dogs and our staff and we believe anything more than 3 increases the risks.
Does the same person walk my dog each time?
We aim to have two different people walk your dog. This means that if we need to cover sickness or holiday your dog will still be walked by someone who they know and who knows them.
Why do you need two keys to my home?
We keep one key at our office and one with the assigned dog walker for that week. The second key is kept securely at our office incase the dog walkers breaks down, or is ill and we're unable to get hold of the first key. That way we can make sure we still provide the same service we promised.
Do you have set times for walks?
We work in time blocks for our walks and these are:
Do you take bicthes in season?
No, unfortunately we don't. Purely for the safety of your dog, we want to make sure she is not attacked or put under any undue stress during her season.
Where will my dog be walked?
All of our walks have been tried, tested and inspected by us prior to taking a new dog there. This ensures that the parks, green spaces, or country walks are all safe interesting and stimulating places for you dog to have a great time.
My dog is a puppy, can they just be walked for 15 minutes?
We charge for walks by 30 and 60 minutes but yes we can arrange the walk so your puppy is not physically walking for longer than the time you want, and increase to 30 minutes when it is required.
What happens at a puppy visit?
Our Pet Whisperers will come to your home, let your puppy out to the toilet, clean up any accidents, give them lunch, cuddles and lots of playtime.
Will you park your car outside my house?
At OPW we will never park any branded vehicles outside your home, we always remain discreet when entering and leaving your property.
Are you insured?
Yes, you can see our insurance here.
Are your staff DBS checked?
Yes, all our staff have their background check upon employment.
My dog isn't very friendly with other dogs, can I still use any of your services?
Only Visits. Unfortunatly we don't offer solo walks as a service and only take friendly dogs into day care. Whilst we do have the facilities to seperate dogs, we want to keep a happy, sociable group and so only take dogs who have never shown signs of aggression.
What is the no bark policy?
Dogs mainly communicate through body language, and barking increases tension and stress between dogs so we want to keep it to a minimum, ensuring we have a fun, calm and relaxed environment.
What happens in an emergency?
First we will assess the situation and call you to discuss. If we can’t get hold of you and urgent medical attention is required, we will take your dog to your nominated veterinary practice or, depending on the circumstance, the nearest veterinary practice.
Do you a offer collection/drop off service?
We have ensured our facility is convieniently located 5 minutes from Didcot Parkway, 10 Minutes from the A34 and have sufficient parking onsite so unfortunately we do not offer this service yet, but are considering doing so in the future.
I am getting married and would love my pet to be at the wedding. Would you be able to bring my pet along on my special day?
Of course, we would love to be able to help make your pet part of your special day. It can be tailor-made to your day, please contact us for further details - subject to availability.
Are you a Franchise?
No, we are a small company thinking big.
Can my dog be groomed while they are at daycare?
Yes absolutely at Oxford Pet Whisperers we aim to be as convenient as we can so wouldn't it be great if instead of trying to arrange grooming appointments on your one free Saturday this month, this could all be taken care of for you while they were at daycare during the week?
Frequently Asked Questions
If you have any more questions about our new dog day care, dog walks, Dog Boarding or any other services please get in touch.